New items have a 7 day return period. No refunds on special orders. No refunds on scores, instructional books, DVDs and used products. No refunds on ANY items that have been tampered or without original packing materials. Delivery and return freight costs paid by customer. Prior authorization is required by a Timpano-percussion employee before returning any items.
Shipping costs for Canada are based on a Tier-Based calculation:
-between 0.01$ and 99.99$: shipping cost is 12$ + txs
-over 100$: shipping cost is free
The tier based calculation is based on the prices of the items BEFORE TAXES.
Some restricitions may apply on larger items and heavier items. Shipping rates may also vary in regions of Canada that are considered to be outisde of the regular distribution network such as Canada’s northern territories (Yukon, Nunavut and Northwest Territories)
Parcels can be sent by a variety of shipping companies, including: Canada Post, UPS, FED-EX or another carrier.
For international sales, Timpano-percussion does not collect any import taxes and/or duties. However, your government might impose some taxes and/or duties on products shipped from Canada, regarding to the country of origin where the products are made in. Please verify (in advance) what these duties might entail with your local government.