Shipping and returns

Return Policy

New items have a 7 day return period for in store credit. No returns on special orders. No returns on items that are on special.  No returns on scores, instructional books, DVDs and used products. No returns on ANY items that have been tampered or without original packing materials. Delivery and return freight costs paid by customer. Prior authorization is required by a Timpano-percussion employee before returning any items.


Shipping Costs

Shipping costs for Canada are based on a Tier-Based calculation:  

-between 0.01$ and 99.99$: shipping cost is 14$ + txs

-over 100$: shipping cost is free

The tier based calculation is based on the prices of the items BEFORE TAXES.

Some restricitions may apply on larger items and heavier items. Shipping rates may also vary in regions of Canada that are considered to be outisde of the regular distribution network such as Canada’s northern territories (Yukon, Nunavut and Northwest Territories)

Parcels can be sent by a variety of shipping companies, including: Canada Post, UPS, FED-EX or another carrier.

For US customers, the shipping charges are 25$CAD for orders under 350$ and free for orders over 350$

Some brands are not available for shipping outside of Canada.


International Sales

For international sales, Timpano-percussion does not collect any import taxes and/or duties. However, your government might impose some taxes and/or duties on products shipped from Canada, regarding to the country of origin where the products are made in. Please verify (in advance) what these duties might entail with your local government.